Dori Cross, PhD

My research seeks to understand and promote organizational changes that improve care coordination and transitions of care for complex patient populations. My interdisciplinary training combines organizational studies, implementation/improvement science, and informatics. I enjoy using EHR-generated data and creative mixed methods approaches to explore use and evaluation of health information technology, team-based approaches to care, and organizational capacity for change and innovation in response to a constantly evolving delivery system landscape. 

Adler-Milstein, J, K Raphael, TA O’Malley, and DA Cross. Information Sharing between Hospitals and Skilled Nursing Facilities to Support Care Transitions: A National Survey. JAMA Open, (2021) 4(1):e2033980.

Cross, DA, JS McCullough, J Banaszak-Holl, and J Adler-Milstein. Health information exchange between hospital and skilled nursing facilities not associated with lower readmissions. Health Services Research, (2019) 54(6): 1335-1345.

Everson, JB and DA Cross. Mind the Gap: The Potential of Alternative Health Information Exchange. American Journal of Managed Care, (2019) 25(1): 32-38.

Cross, DA, P Nong, GR Cohen, CH Lemak, A Linden and J Adler-Milstein. Practice Strategies to Improve Primary Care for Chronic Disease Patients under a Pay-For-Value Program. Healthcare, (2019) 7(1): 30-37.

Cross, DA (2018). Contextual factors affecting implementation of team-based primary care: A scoping review.In McDermott, A., Exworthy, M., and Kitchener, M. (Eds), Attaining, sustaining and spreading improvement: Art or Science?Basingstoke; Palgrave Macmillan.

Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein. Outcomes for High-Needs Patients: Practices with a Higher Proportion of these Patients Have an Edge. Health Affairs, (2017)36(3):476-84.

Cross, DA, SC Lin and J Adler-Milstein. (2015). Assessing Payer Perspectives on Health Information Exchange. Journal of the American Medical Informatics Association, Published Online July 3, 2015