Dori Cross, PhD

My research seeks to understand and promote organizational changes that improve care coordination and transitions of care for complex patient populations. My interdisciplinary training combines organizational studies, implementation/improvement science, and informatics. I enjoy using EHR-generated data and creative mixed methods approaches to explore use and evaluation of health information technology, team-based approaches to care, and organizational capacity for change and innovation in response to a constantly evolving delivery system landscape. 

Cross, DA, P Nong, GR Cohen, CH Lemak, A Linden and J Adler-Milstein (In Press). Practice Strategies to Improve Primary Care for Chronic Disease Patients Under a Pay-for-Value Program. Healthcare.

Cross, DA (2018). Contextual factors affecting implementation of team-base primary care: A scoping review. In McDermott, A., Exworthy, M., and Kitchener, M. (Eds), Attaining, sustaining and spreading improvement: Art or Science? Basingstoke; Palgrave Macmillan.

Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein (2017). Outcomes for High-Needs Patients: Practices With a Higher Proportion of these Patients Have an Edge. Health Affairs, 36(3):476-84.

Cross, DA and J Adler-Milstein (2017). Investing in Post-Acute Care Transitions: Electronic Information Exchange between Hospitals and Long-term Care Facilities. Journal of the American Medical Directors Association, 18(1):30-34.

Cross, DA,SC Lin and J Adler-Milstein. (2015). Assessing Payer Perspectives on Health Information Exchange. Journal of the American Medical Informatics Association, Published Online July 3, 2015.