Dori Cross

My research seeks to understand and promote organizational changes that improve care coordination and transitions of care for complex patient populations. My interdisciplinary training combines organizational studies, implementation/improvement science, and informatics. I enjoy using EHR-generated data and creative mixed methods approaches to explore use and evaluation of health information technology, team-based approaches to care, and organizational capacity for change and innovation in response to a constantly evolving delivery system landscape. 

Cross, DA, P Nong, GR Cohen, CH Lemak, A Linden and J Adler-Milstein (In Press). Practice Strategies to Improve Primary Care for Chronic Disease Patients Under a Pay-for-Value Program. Healthcare.

Cross, DA (2018). Contextual factors affecting implementation of team-base primary care: A scoping review. In McDermott, A., Exworthy, M., and Kitchener, M. (Eds), Attaining, sustaining and spreading improvement: Art or Science? Basingstoke; Palgrave Macmillan.

Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein (2017). Outcomes for High-Needs Patients: Practices With a Higher Proportion of these Patients Have an Edge. Health Affairs, 36(3):476-84.

Cross, DA and J Adler-Milstein (2017). Investing in Post-Acute Care Transitions: Electronic Information Exchange between Hospitals and Long-term Care Facilities. Journal of the American Medical Directors Association, 18(1):30-34.

Cross, DA,SC Lin and J Adler-Milstein. (2015). Assessing Payer Perspectives on Health Information Exchange. Journal of the American Medical Informatics Association, Published Online July 3, 2015.