Dori Cross, PhD

Assistant Professor, School of Public Health

Dori Cross

Contact Info

Office Phone 612-301-2570

Office Address:
Phillips-Wangensteen Building, 15-230

Mailing Address:
420 Delaware St. SE
MMC 729
Minneapolis, MN 55455

Assistant Professor, School of Public Health

PhD, Health Services Organization and Policy (Cognate: Organizational Studies), University of Michigan, 2018

BSPH, BA Health Policy and Management, Economics, University of North Carolina, 2010


My research seeks to understand and promote organizational changes that improve care coordination and transitions of care for complex patient populations. My interdisciplinary training combines organizational studies, implementation/improvement science, and informatics. I enjoy using EHR-generated data and creative mixed methods approaches to explore use and evaluation of health information technology, team-based approaches to care, and organizational capacity for change and innovation in response to a constantly evolving delivery system landscape. 


Health Information Technology, Health Information Exchange, Care Transitions, Delivery System Reform, Implementation Science, Mixed Methods



Adler-Milstein, J, K Raphael, TA O’Malley, and DA Cross. Information Sharing between Hospitals and Skilled Nursing Facilities to Support Care Transitions: A National Survey. JAMA Open, (2021) 4(1):e2033980.

Cross, DA, JS McCullough, J Banaszak-Holl, and J Adler-Milstein. Health information exchange between hospital and skilled nursing facilities not associated with lower readmissions. Health Services Research, (2019) 54(6): 1335-1345.

Everson, JB and DA Cross. Mind the Gap: The Potential of Alternative Health Information Exchange. American Journal of Managed Care, (2019) 25(1): 32-38.

Cross, DA, P Nong, GR Cohen, CH Lemak, A Linden and J Adler-Milstein. Practice Strategies to Improve Primary Care for Chronic Disease Patients under a Pay-For-Value Program. Healthcare, (2019) 7(1): 30-37.

Cross, DA (2018). Contextual factors affecting implementation of team-based primary care: A scoping review.In McDermott, A., Exworthy, M., and Kitchener, M. (Eds), Attaining, sustaining and spreading improvement: Art or Science?Basingstoke; Palgrave Macmillan.

Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein. Outcomes for High-Needs Patients: Practices with a Higher Proportion of these Patients Have an Edge. Health Affairs, (2017)36(3):476-84.

Cross, DA, SC Lin and J Adler-Milstein. (2015). Assessing Payer Perspectives on Health Information Exchange. Journal of the American Medical Informatics Association, Published Online July 3, 2015


Teaching Areas

Health Informatics


In The News

SPH News

In The Media

  • Health information exchange between SNFs, hospitals deemed underused, rudderless (McKnight's Long-term Care News)
  • Research Brief: Primary care strategies to improve health of chronic disease patients (UMN News)
  • Primary care strategies to improve health of chronic disease patients (Medical Xpress)